How do I access an online event?

Information on how to access our online events

Please note: if you have just signed up for an event there might be a delay before your account is approved for access. If you are looking for support relating to networking - please read the networking support article. Scroll down for more:

How to access the platform

Before the event...

  1. Check if you have a ticket by searching your inbox for an email from:
    1.  or
  2. Two weeks before the event check the access link 
    1. If you have do not have a ticket please register for a ticket - details on our homepage.

Having problems during the event...

Please try the following steps:

  1. Check if you are using Chrome as your web browser (this is our recommended web browser)
  2. Sometimes there can be issues created by your company VPN. If you can please try turning off your VPN
  3. Try to connect via a different device/computer 
  4. If you are using a company internet connection try tethering to your mobile 3g/4g/5g device

Need more help?

Before you email us, please:

  1. (if relevant) Take a screenshot of the problem you are experiencing
  2. Visit then > click on the green copy button then > email us the link. 

Support: (yes it's .co) or try the live chat on the bottom right