Before the event
- We manually approve all ticket holders before adding them to our event platform. Please do not contact us immediately after you register, there is a delay before you can access the platform.
- To check if you have a ticket search your inbox for an email from:
- firstname.lastname@example.org or
- You can access the online platform via our website
- If you have do not have a ticket please register for a ticket - details on our homepage.
Having problems during the event
Please try the following steps:
- If you just registered for the event there will be a short delay before you can get access
- If your email is not recognised check you are using the correct email address to sign in (the one you registered with)
- Check you are using Chrome as your web browser (this is our recommended web browser)
- Sometimes there can be issues created by your company VPN. Please try turning off your VPN
- Try to connect via a different device/computer
- If you are using a company internet connection try tethering to your mobile device
Need more help?
Before contacting us, please:
- Take a screenshot of the problem you are experiencing (if relevant)
- Visit www.whatsmybrowser.org then > click on the green copy button then > email us the link.
Support: email@example.com (yes it's .co) or try the live chat on the bottom right