How do I access an online event?

Before the event

  1. We manually approve all ticket holders before adding them to our event platform. Please do not contact us immediately after you register, there is a delay before you can access the platform.
  2. To check if you have a ticket search your inbox for an email from:
    1.  or
  3. You can access the online platform via our website 
    1. If you have do not have a ticket please register for a ticket - details on our homepage.

Having problems during the event

Please try the following steps:

  1. If you just registered for the event there will be a short delay before you can get access
  2. If your email is not recognised check you are using the correct email address to sign in  (the one you registered with)
  3. Check you are using Chrome as your web browser (this is our recommended web browser)
  4. Sometimes there can be issues created by your company VPN. Please try turning off your VPN
  5. Try to connect via a different device/computer 
  6. If you are using a company internet connection try tethering to your mobile device

Need more help?

Before contacting us, please:

  1. Take a screenshot of the problem you are experiencing (if relevant) 
  2. Visit then > click on the green copy button then > email us the link. 

Support: (yes it's .co) or try the live chat on the bottom right